So, this morning my iCloud Apple mail stopped working. So I tried signing into the iCloud webmail site, but it told me that my address was blocked apparently because it someone had been attempting to access it too many times with the wrong password. Yeah, that would have been my computer, using the correct password.
So I go to the "reset password" site. It says it will send me an email to my other address. I never get such an email.
Another option says it will ask me some security questions, so I try that. It starts by asking me for my birthday. I tell it my birthday. It tells me that I'm not correct, that isn't my birthday according to their records.
Because I am in Italy, I can only access their phone number in Italy. I try to call it. I get cut off after 15 seconds.
So, I try to collect my email off my Vatican email site (which normally forwards mail to the iCloud). I try to log into that website. It claims that my password is incorrect... even though it's the one stored in the computer that worked the last time. Every other password I can think of that I would ever have used also fails to get me into my Vatican mail.
Clearly, neither Apple nor the Vatican will admit I exist anymore. That one-two punch is rather... disturbing.
So I go to the "reset password" site. It says it will send me an email to my other address. I never get such an email.
Another option says it will ask me some security questions, so I try that. It starts by asking me for my birthday. I tell it my birthday. It tells me that I'm not correct, that isn't my birthday according to their records.
Because I am in Italy, I can only access their phone number in Italy. I try to call it. I get cut off after 15 seconds.
So, I try to collect my email off my Vatican email site (which normally forwards mail to the iCloud). I try to log into that website. It claims that my password is incorrect... even though it's the one stored in the computer that worked the last time. Every other password I can think of that I would ever have used also fails to get me into my Vatican mail.
Clearly, neither Apple nor the Vatican will admit I exist anymore. That one-two punch is rather... disturbing.
- Current Location:Albano

Comments
Also the birthday thing might be that you typed it differently when you put it in for the question. I have this issue when it comes to asking for my "place of birth." I was born in the The Soo. So I have to remember... did I type Soo, MI, Soo MI, Soo Michigan, soo michigan, Sault Ste. Marie Michigan, sault ste. marie, sault ste marie... and on and on... I hate that question.
That also makes it hard to believe that it's a hacking. I don't know how you can change someone's birthday. I think it's just a glitch in iCloud.
Wouldn't be the first time. The mostly likely solution is to just wait a day and see if it fixed itself...
Allow me to recommend that you check your credit card activity, if there's a card linked to your account.
Or it might just be craziness at Apple.
Keep trying to reach Apple, and good luck.
Santa told me that he would love to give the girls a telescope and your book for Christmas. Any chance you have a recommendation for a not too expensive (while I discover if they want to expand their knowledge) telescope that can be used by a 13 and 10 year old?
TIA.
Once I am back on line remind me to send you some more details...
I'm guessing that since I can barely see my feet while in the lot across the street and down the block, we don't have to go too far to get to a limited light pollution and trees. But there are houses. Back yard is filled with light pollution though, thanks to the commercial building next door.
Or there are all those wide open spaces just a few miles out of town.
So, I do need something a little portable. The girls don't wear glasses, but my eyes are aging and I would like to see too.
They have really enjoyed the planetarium programs at the university, so I'm thinking they would enjoy their own telescope.
Edited at 2012-12-12 09:34 pm (UTC)